...documentation is accurate and properly approved.
Lead and coordinate internal and external audit requirements.
Conduct disciplinary... ...Administration, Economics, and Industrial Engineering). University degree (preferred)
Minimum 5 years of experience in leading...
...Qualifications
English level B2+
Graduated from a Technical High School in accounting or executive in service center, or university student in business administration, industrial engineering, or a related field.
Understanding of payroll processes and monitoring...
...external customer communication regarding technical service aspects)
~ Analyze and derive actions from quality checks.
~ Supports coordination and processing technical trainings (knowledge transfer to agents)
~ Initiate intraday actions to improve KPIs of daily...
...transactions which may include escalations and contact with the local teams.
Perform quality reviews on payment proposals.
Lead, coordinate, and process map internal and external audit requirements.
Provide customer support through general inquires, new processes,...
...productivity. * Streamline and standardize billing processes to align with global best practices and maintain controls and compliance. * Coordinate with teams across Leadership, BusAdv, Finance, Accounting, Tax, Legal, HR, Financial Operation teams, and IT to ensure that the...
...excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
Coordinate Emergency Response Support
Roadside Assistance
Stolen Vehicle Tracking
Remote Door Unlock/Lock
Account Management...
...support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations...