...aspects)
~ Analyze and derive actions from quality checks.
~ Supports coordination and... ...to the internal process.
~ Queue management.
~ Resource management.
~ Review workload... ....
~ Implement and monitor quality assurance processes to ensure consistency and high...
...Team in account reconciliations and journal entries.
Perform Quality review on account reconciliations and calculates and prepares.... ...processes, reporting, etc.
Generate work-plans to meet targets and manage workload balance.
Lead the organization by using the...
...Support and follow up for a daily application and discrepancy management (issue log).
Research about solutions, suggest and communicate... ...defined by the company, to work with high standards of quality.
Assist to status meetings (internal).
Attend internal training...
...ideal candidate will be responsible for managing the billing process for our affiliate partners... ...entries.
Being able to perform Quality review on account reconciliations and calculates... ...Lead in work-plans to meet targets and manage workload balance.
Lead the...
...process improvement ideas
Follow and implement best practices and processes defined by the company, to work with high standards of quality
Participate in status meetings
Attend internal trainings
Perform other functions related to the position...
...Coordinate Emergency Response Support
Roadside Assistance
Stolen Vehicle Tracking
Remote Door Unlock/Lock
Account Management
Concierge Services
Essential Functions:
Respond to incoming calls from customers and provide accurate answers and guidelines...
...tow cars and pick up service, etc.
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
Perform other functions related to the position.
Qualifications
~ English and Portuguese advanced/B2+ or C1
~...