~ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas...
...candidate will be responsible for managing the billing process for our... ...includes:
Support the juniors and experts in low and medium... ...Provide support to global projects through job shadowing, transaction... ...-plans to meet targets and manage workload balance.
Lead the...
...give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive... ...to ensure understanding and consistency.
- Lead special projects to drive improvements and integrations across the Professional...
...debugging and/or testing front end/back end applications that support business units with the guidance of a senior developer to present projects to the client.
General Job Responsibilities
Support development of digital workforce applications/Automations - BOTs for...
...through general inquires, training of new hires if required, new processes, reporting, etc.
Generate work-plans to meet targets and manage workload balance.
Lead the organization by using the Continuous Improvement Philosophy (CIP).
Supervise team, conduct one on...
...Categorization of vendor inquiries (Triage of tickets)
Support and follow up for a daily application and discrepancy management (issue log).
Research about solutions, suggest and communicate process improvement ideas with assistance from an Expert/ Senior...
...daily operations.
~ Monitor, track and improve productivity
~ Register complaints according to the internal process.
~ Queue management.
~ Resource management.
~ Review workload and support prioritization.
~ Review open/pending tickets.
~ Implement and...
...Coordinate Emergency Response Support
Roadside Assistance
Stolen Vehicle Tracking
Remote Door Unlock/Lock
Account Management
Concierge Services
Essential Functions:
Respond to incoming calls from customers and provide accurate answers and guidelines...
...tow cars and pick up service, etc.
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
Perform other functions related to the position.
Qualifications
~ English and Portuguese advanced/B2+ or C1
~...