...office
~ Support during service and/or tool implementation.
~ Operational contact for customer (external customer communication... ...Analyze and derive actions from quality checks.
~ Supports coordination and processing technical trainings (knowledge transfer to agents...
...guidelines and call center standards such as but not limited to:
Coordinate Emergency Response Support
Roadside Assistance
Stolen... ...~ Ability to be flexible and adaptable to support operational needs
Additional Information
~ Bilingual(English/Spanish...
...as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
Perform other functions related to the position...
...may include escalations and contact with the local teams.
Ensure documentation is accurate and properly approved.
Lead and coordinate internal and external audit requirements.
Conduct disciplinary measures and performance appraisal interviews (GPD).
~ Monitors...
...transactions which may include escalations and contact with the local teams.
Perform quality reviews on payment proposals.
Lead, coordinate, and process map internal and external audit requirements.
Provide customer support through general inquires, new processes,...
...existing applications.
Document program code and provide user documentation.
Participate on daily status scrum meetings with operations team, furthermore, join on daily on demand meetings to determine or clarify process requirements or steps.
Perform other...