...Service Desk
Cartago, Cartago
In a Service desk/call center environment, serves as the single, initial point of contact for end-users. Logs all relevant incident and service request details. Provides basic first-line investigation and diagnosis. Resolves those...
...the interface between Genebank operations and information systems. As such, he/she needs to be able to (a) understand and translate user requirements of Genebank staff into system requirements and specifications as well as (b) educate users about best practices of inventory...