Job Description

Sourcing Specialist
Senior Process Lead
San Jose Costa Rica

In the role of Senior Process Lead, you will act as an expert for the project team to different stakeholders, ensure process compliances, resolution of escalations, track and report project status regularly and contribute to process improvements to sustain delivery predictability and meet client and internal commitments within the guidelines, policies and norms of the company.

In this role you will be responsible for client and team interactions, transition activities, floor operations, quality and process compliance, knowledge management, internal/external audits and process compliance.

Your responsibilities may include, but are not limited to:

the IT procurement expert for specified clusters within the IT spend responsibility (Software, Hardware, IT services and Telecoms).
The candidate will identify opportunities and ensure service delivery to client business and client business stakeholders in conformance to IT MBS Procurement processes and contracted commitments.
Strong vendor and stakeholder management skills are required.
Develop and align own work plan, objectives, priorities, and processes within the context of the overall IT supply management and stakeholder community priorities and strategies.
Develop appropriate sourcing strategies for the cluster spends within the area of responsibility.
Execute the sourcing strategy, including tendering, analysis, selection of and negotiation with suppliers, crafting and placing legal agreements/contracts and confidentiality agreements, and ensuring that all are conducted according to customer code of business ethics and corporate social responsibility requirements.

Qualifications
Basic

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 6 years of working experience in related areas to the job description

Preferred

Strong commercial negotiation and contracting skills
Knowledge about IT markets – suppliers’ market, Services cost models.
Excellent working knowledge and application of professional Sourcing Methodologies and processes.
Strong Project Management Skills with the ability to manage Procurement Projects with the minimal supervision
Track record of building stakeholder relationships across diverse Stakeholder groups and geographic locations
Strong analytical and numeracy skills
Proficient in Microsoft Office
Proficiency in English, Portuguese (mandatory for both) and preferably also in Spanish (preferred).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model
This role is hybrid until company's decision to fully go back to office.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 58,745 employees from 124 nationalities, as of March, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

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