Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:

Splunk Core/Cloud

Enterprise Security/UBA

SOAR/Phantom

ITOps, DevOps

Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:

Customer alignment on requirements with each request

Deliver outstanding outcomes, based on customer requirements

Documentation of activities and outcomes for each request

Outstanding customer satisfaction survey scoring

Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:

Satisfactory completion of existing cases

Recommendation for continuation cases to continue deeper level work on related topics

Advise on new/next cases required to drive continued optimization and adoption

Outstanding execution of practice key performance indicators and contributions such as:

Process creation and process improvements

Collateral creation or improvements

Tools development and implementation

All-in on Adoption

Drive high CSAT score

Identify and capture customer success stories

Drive product upsell and expansion

Team growth

Mentor / mentee program

Requirements:

Technical Skills

Solid experience in technical consulting or big-data analytics

Demonstrable understanding of common enterprise applications

Statistical and analytical modeling is a plus

Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools

Splunk Core focus:

Several years of administering and using Splunk

Splunk implementation experience

Splunk Cloud experience

Cloud Fundamentals Consultant Accreditation

Splunk architecture experience

Experience with Cloud Migration Projects

Strong SPL skills and experience a must

Soft Skills:

Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service

Outstanding written and oral communication skills a must

Listen objectively to others' opinions and ideas applying active listening skills

Strong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction

Highly developed skills for problem solving, and problem resolution

Ability to balance multiple customers and competing priorities

Location and Travel

This is a remote position

Travel will be limited to internal Splunk business

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Costa Rica

Base Pay: CRC 32,000,000.00 - 44,000,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

On Demand Consultant