...general inquiries from Customers/Stakeholders.
Provide support to global projects through job shadowing, transaction testing and documenting.
Lead in work-plans to meet targets and manage workload balance.
Lead the organization by using the Continuous Improvement...
...debugging and/or testing front end/back end applications that support business units with the guidance of a senior developer to present projects to the client.
General Job Responsibilities
Support development of digital workforce applications/Automations - BOTs for...
...Categorization of vendor inquiries (Triage of tickets)
Support and follow up for a daily application and discrepancy management (issue log).
Research about solutions, suggest and communicate process improvement ideas with assistance from an Expert/ Senior...
...daily operations.
~ Monitor, track and improve productivity
~ Register complaints according to the internal process.
~ Queue management.
~ Resource management.
~ Review workload and support prioritization.
~ Review open/pending tickets.
~ Implement and...
...Organize travel from beginning to end
• Supply travelers with pertinent information and useful travel material
• Collect deposits and manage client payments
• Use promotional techniques and prepare promotional material to sell itineraries and tour packages
• Handle...
Trabajo remoto
...Coordinate Emergency Response Support
Roadside Assistance
Stolen Vehicle Tracking
Remote Door Unlock/Lock
Account Management
Concierge Services
Essential Functions:
Respond to incoming calls from customers and provide accurate answers and guidelines...
...tow cars and pick up service, etc.
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
Perform other functions related to the position.
Qualifications
~ English and Portuguese advanced/B2+ or C1
~...