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...university student in business administration, industrial engineering, or a related field.
Understanding of payroll processes and monitoring / detective controls. Desirable.
Knowledge of MS Office Products (Word, Excel, PowerPoint).
Additional Information...
...(knowledge transfer to agents)
~ Initiate intraday actions to improve KPIs of daily operations.
~ Monitor, track and improve productivity
~ Register complaints according to the internal process.
~ Queue management.
~ Resource management.
~ Review workload and...