...develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the... ...example.
• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
•...
...conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations... ...potential areas of concern and proposing solutions to owners in a proactive manner.
• Communicates a clear and consistent...
...aspects of life-safety, loss-prevention, unit owner identity, and privacy protection.... ...implements property-wide strategies that deliver products and services to meet or exceed the needs... ...Champions the brand’s service vision for product and service delivery and ensures...
...hotel or area systems technicians and interfaces with vendors, owners, executive committee and hotel staff. The position is responsible... .... Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership...
...Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest... ...hotel General Managers, sales leaders, franchisees and owners.
The candidate for this position should have extensive experience...
...Position Type
Management JOB SUMMARY
Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest...
...stakeholders.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
• Interacts effectively with sales, kitchen, vendors, competitors,...
...quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
• Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
• Promotes collection of competitors collateral and...
...maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are...
...cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures and maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative...
...Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent...
..., exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product...
...enforces first in/first out inventory rotation for all storeroom products.
• Maintains sanitation and safety standards as specified in... ...for food and beverage inventory.
• Ensures that price and product availability issues are communicated as needed to the F & B Director...
...bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures and maintains the productivity level of employees.
• Serves as a role model to demonstrate appropriate behaviors.
• Achieves and exceeds goals including...
...Profitability and Revenue Goals
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and...
...revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a...
...expectations on a daily basis.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that are above and beyond for customer satisfaction and retention.
• Sets a...
...training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops...
...Managing Spa Operations and Budgets
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including...
...Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service...
...and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are...
...all opportunities booking through the Sales Office.
• Up-sells products and services, with the ability to bring the sale to closure.... ...meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and...
...Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of...
...service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts...
...organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and... ...service.
• Interacts with guests to obtain feedback on product quality and service levels
• Interacts with guests, via phone...
...assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards...
...Management Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Works with direct... ...leadership team accountable for desired service behaviors related to product and service delivery.
• Communicates a clear and consistent...
...scheduling, food preparation and plating for catering events. The individual is responsible for delivering a consistent, high quality product with an appetizing presentation. Works to continually improve guest and employee satisfaction while maintaining the operating...