Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.

An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.

Infrastructure

Zoom & Microsoft Teams room AV administration, deployment, and vendor management

OS Management

Install and upgrade computer components and software as needed by team
Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.

Service Desk Ticketing

Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support
Manage and order inventory as needed
Remote software installation
Responding or active presence in Slack channels
Generating Dell warranty support requests
Contractor form request fulfillment
Diagnosing issues with computer software, peripherals

Associate's or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
1- 3 years of IT service administration experience
Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
Basic knowledge of scripting languages and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
Must be fluent in verbal and written English

IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
Experience with Jira Service Desk & Integrations
Experience with R&D Test system environments
Experience with Intune / JAMF / Landscape MDM

Your Reward for Greatness

Stay fresh with our Flexible Schedule
Get a mid-year bonus!
Stay at home with our Telecommuting Options
Lunch is on us when you are at the office
Step up your English with paid classes!
Get Training/Tuition subsidies for online learning
Stay connected with our Internet Subsidy
The Gym Subsidy should keep you fit and relaxed!
Get there on time and effortlessly with the Transportation Subsidy
Go places with our Travel Opportunities across the US!!
Stay healthy with our Medical Health Plan
Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots!