Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

Solve for fulfillment challenges, risks and escalations by providing talent options through collaboration with business and capability leadership teams as well as talent acquisition
Oversee the direction, fulfillment, and reporting of day-to-day staffing requests
Analyze availability and account prioritization against near term pipeline to strategically place talent in the most effective roles (both for the business and the individual)
Focus on employee skills, aspirations and career goals when casting
Deliver high quality staffing solutions promptly
Use a data-driven approach to achieve goals
Build strong partnership/network relationships across the business to provide the highest levels of customer service
Effectively balance multiple high-priority assignments
Efficiently pool talent from multiple locations
Contribute to reporting for utilization trends and forecasts
Maintain an inventory of core skills and track team members’ skills by proficiency, frequency, and context of use
Ensure new hires are equipped to make an impact on their projects by providing project-specific guidance/familiarization
Maintain and communicate key information to Staffing Leads about current projects, pipeline and talent forecast and provide daily job status updates to team members

Qualifications

3+ years of Industry or Project/Program Manager experience; Proven ability to manage complex initiatives to successful completion
2+ years of Talent Management experience; ability to effectively manage in a “matrixed” environment
Excellent Excel skills (pivot tables, v-lookups, filtering, and sorting, etc.)
Ability to take complex issues or situations and present them in a simple and easy to follow manner
Excellent customer service skills including the ability to react appropriately in stressful situations and deal with difficult client situations diplomatically
Excellent negotiation and leadership skills operating with absolute professionalism and confidentiality
Strong organizational awareness and change management skills; time management and organization/multi-tasking skills
Relationship management and influencing skills
Proven ability to manage complex initiatives to successful completion
Knowledge of process improvement and facilitation
Strong communication and consultative skills at all levels
Service-oriented attitude (flexible, personable, approachable)
Ability to provide and receive feedback in a constructive manner
Team-oriented mentality and attitude

Additional Information

Benefits

Full time/ indefinite term contract with all of the benefits per Costa Rican law.
Holidays/ Vacations/ Extra PTO.
Private medical insurance.
Remote work.
Internet subsidy.
Online learning platforms such as Udemy, Marcel, LinkedIn learning.
English Classes.

Senior Associate Staffing Partner