...of reports, presentations, etc.
• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
• Oversees internal, external and regulatory audit processes.
• Ensures compliance with Standard Operating Procedures (SOPs).
• Ensures that the P...
...organized manner.
• Uses problem solving methodology for decision making and follow up.
• Makes calls if necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...LSOPs) and support the Peer Review Process.
• Ensures property policies are administered fairly and consistently.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...successfully perform their job.
• Participates in the development and implementation of corrective action plans.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...operation to communicate daily operations activities, set expectations and create awareness of business objectives.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...Customer Service Standards and hotel’s Brand Standards.
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...to property's public materials.
• Ensures that property is following all corporate public relations guidelines.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...progress discipline procedures.
• Observes service behaviors of employees and provides feedback to individuals.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...the department manager and Human Resources as necessary.
• Attends and participates in all pertinent meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...needs).
• Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...Responsibilities
• Utilizes applicable intranet for resources and information.
• Creates contracts as required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.
Maximizing Revenue
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets...
...Peer Review Process.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate...
...signs of union organization.
• Solicits employee feedback.
• Organizes Spirit to Serve Our Communities events.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Monitors daily guest feedback results and...
...Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...• Develops constructive and cooperative working relationships with others, and maintains them over time.
• Develops and manages internal key stakeholder relationships.
• Provides targeted and timely communication of results, achievements and challenges to the stakeholders...
...results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...
...hotel level.
Additional Responsibilities
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We...