Job-ID: 14301

IT Field Technician

Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..)

USA - San Jose, CA

Professionals

Full-time

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—Your Benefits —

Buddy program

Flat hierarchies

Health insurance

Internal career development

International environment

Job with purpose

Onboarding program

Sick leave payments

Your skills

Laptops, desktops, printer, and RPOS systems repair experience

Valid driver's license and reliable transportation

Willingness to drive 50-200 miles per day

Parts installation and replacement experience

HP enterprise equipment repair experience a plus

Your Tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

Provide Level-2 support for IT , Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services ,HP printer/Scanner/FAX support experience.

Handle service support requests & incidents
Asset management & coordination

Hands & Eyes Support

Detect faults and provides efficient and effective solutions

Ensuring all work is delivered consistently and in accordance with scope of work

Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals

Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.