...with the Business Partner and implement improvements in the process.
Monitor, track and improve key performance indicators and productivity.
Disciplinary measures and appraisal review for Goal Performance Dialogue (GPD)
Ensure that all processes adhere to the...
...university student in business administration, industrial engineering, or a related field.
Understanding of payroll processes and monitoring / detective controls. Desirable.
Knowledge of MS Office Products (Word, Excel, PowerPoint).
Additional Information...
...(knowledge transfer to agents)
~ Initiate intraday actions to improve KPIs of daily operations.
~ Monitor, track and improve productivity
~ Register complaints according to the internal process.
~ Queue management.
~ Resource management.
~ Review workload and...
...stakeholders inquiries while adhering to defined SLAs. * Invent new ways to define and measure program effectiveness and organizational productivity. * Streamline and standardize billing processes to align with global best practices and maintain controls and compliance. *...