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...as well as information and communication technology.
More information at
Job Description
Position Summary
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following...
...processing technical trainings (knowledge transfer to agents)
~ Initiate intraday actions to improve KPIs of... ...of experience as a Team Lead in Shared Service Center.
~ Leadership.
~ Continuous improvement centered.
~ Problem solving skills.
~ Sense of urgency....
...Supervisor tasks if necessary, such as: Regional Process Owner (RPO) calls, Global calls, Tactical meetings, among others.
Manage the... ...).
~ Blackline is a plus.
~ Experience in a Shared service center preferred.
~ English level B2+
Additional Information...
...Description
Job Purpose:
The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
Coordinate Emergency Response Support...
...in leading people.
Strong computer skills including MS Office (Excel).
Advance knowledge of ERP Systems (SAP, Oracle, JD Edwards, etc.)
Blackline is a plus.
Experience in a Shared service center preferred.
English level B2+
Additional Information...
...position
Qualifications
English level B2+
Graduated from a Technical High School in accounting or executive in service center, or university student in business administration, industrial engineering, or a related field.
Understanding of payroll processes...
