IT Service Desk

Cartago, Cartago

In a Service desk/call center environment, serves as the single, initial point of contact for end-users. Logs all relevant incident and service request details. Provides basic first-line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to restore “normal service” to the users as quickly as possible.

**This is a 6- month position with possibility of extension**

Required Skills

Education Level:

H.S. Diploma or equivalent

Experience Required

6 months to 3 years of experience as help desk support or tech support bilingual, at call center preferred.
Experience providing support to applications (Desired)
Good computer skills including MS Office Suite, Adobe, and ability to operate general office machinery
Good written and verbal communication skills and interpersonal relationship skills
Familiarity with enterprise platforms and applications
The capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manages stress, empathetic, enthusiastic, diplomatic, collaborative, customer-oriented, ambitious, continuous learner, resourceful, self-motivated and results-oriented.
Must possess basic written and verbal communication skills.
Have basic problem-solving skills
Must have good telephone etiquette
Is able to exercise good judgment using Service Desk standards and following guidelines and instructions
Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels.
Good computer skills and familiarity with the following platforms and applications is desired:

o Microsoft Office Suite

o Microsoft Outlook/Office365

o Internet Browsers

o Windows 10

o Active Directory

o Virtual Private Network (VPN)

o Multi-factor Authentication

*Being able to work in Lima, Cartago.