Order Management Product Owner |reporting to EMEA

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

At Boston Scientific, we want you to bring your unique strengths to our team. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. We believe that your diversity is our strength, and we are committed to fostering an environment where you can not only thrive but also bring your authentic self to work. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of who you are or where you come from.

About the role

Responsible for supporting the profitable and sustainable growth of Boston Scientific through the management of key process improvement projects as part of the Customer Care Experience technology and Solutions team. Specific responsibilities include the development and optimization of our order management solutions, specifically leveraging Esker and Commer Cloud Platforms. Customer Care order management process, problem-solving skills, project management, process improvement execution with multiple software solutions.

Responsible for developing and communicating the product vision and strategy to stakeholders and the development teams. Business Optimization initiatives in support of policies and programs and in conformance with the Boston Scientific quality systems, understanding business change needs, assessing the business impact of those changes, capturing, analyzing, and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

This position does not require relocation.

Your responsibilities will include

• Develop and communicate the product vision and strategy for order management solutions: Esker & OMS (order management solutions) running on commerce cloud.
• Ensured the product aligns with the company’s overall strategy and goals, focusing on order management process & requirements.
• Create, prioritize, and maintain the product backlog, emphasizing features and improvements related to order management.
• Facilitate communication between stakeholders and the development team, including the creation of a user’s stories, with acceptance criteria for order management functionalities. Providing continuous feedback and clarification to the development team.
• Monitor product performance and user engagement metrics specific to order management solutions to identify areas for improvement.
• Ensure the backlog is visible, transparent, and clear to all stakeholders.
• Gather and prioritize requirements from various stakeholders, including customers, local customer care and the commerce cloud team.
• Function as a liaison to balance stakeholders needs with technical feasibility.
• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives

Continuous Process Improvement

• Develop and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support.
• Challenges non-standard processes when necessary.
• Regularly, review and analyze order management workflows to identify inefficiencies and areas for improvement, implementing best practices and industry standards to streamline order processing and reduce errors.
• Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support. 

What we are looking for in you

Required qualifications:

• Degree or relevant Business, Engineering or Science discipline.
• Product ownership: Minimum 3-5 years, preferably with a focus on order management solutions.
• Order Management solutions: Experience with order management systems such as Esker, Commerce Cloud, or similar platforms.
• Language need: Fluent English, Spanish/Italian would be a plus.
• SAP experience and Knowledge of SAP S4/Hana
• Not required but we value experience in EDI (Electronic Data Interchange)
• Experience in medical devices industry.
• Technical collaborations: ability to work closely with development teams and IT.
• Analytical skills (Excel/tableau)
• Product management: Strong understanding of product management principles and best practices.
• Order Management Systems (OMS): Proficiency with order management platforms such as Esker, Commerce Cloud, or similar solutions.
• Communication: Excellent written and verbal communication skills, including the ability to clearly convey technical information to non-technical stakeholders.
• Collaboration: Ability to work effectively with cross-functional teams, including sales, marketing, operations, and IT.
• Project management: experience in project management, including planning, execution, and stakeholder management.
• Agile methodologies: Familiarity with Agile/Scum methodologies and tools such as Jira and Confluence.
• Self-starter: ability to effectively prioritize, manage multiple tasks and complete assigned tasks with minimal direct supervision.
• Previous experience of working successfully within cross border and virtual team is an advantage.
• Provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends.
• Strong customer care orientation and drive for creating a meaning customer experience.