OCM Training Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We’re looking for a dynamic training leader to drive user adoption and learning success across major change initiatives. As part of the OCM team, you’ll lead the design and delivery of impactful training programs, manage LMS strategy, and guide a team of analysts—ensuring every learning experience supports transformation goals and client success.

Key Responsabilities

• Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives.

• Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders.

• Define learning objectives and design comprehensive training programs that support user adoption and proficiency.

• Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning.

• Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise.

• Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities.

• Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery.

• Facilitate train-the-trainer sessions and provide guidance to client training resources as needed.

• Establish and maintain strong relationships with client training teams and subject matter experts.

• Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement.

• Drive continuous improvement of training methodologies, tools, and processes within the OCM practice.

• Contribute to the development of proposals and client presentations related to training strategy and delivery.

• Manage vendor relationships related to training development and delivery (e.g., e-learning development partners).

• Ensure training deliverables adhere to project governance and quality standards.

• Identify and mitigate potential risks and issues related to training delivery

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.

• 5 years of progressive experience in training development .

• Proven experience in leading the design and development of comprehensive training programs across various modalities.

• Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.).

• Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate, Articulate Storyline, Rise, and similar platforms.

• Extensive experience in the strategic management and administration of Learning Management Systems (LMS).

• Excellent communication, presentation, and facilitation skills.   

• Ability to build strong relationships with clients and stakeholders at all levels.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Preferred Skills and Experience

• Master's degree in Instructional Design, Educational Technology, or a related field.

• Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer).

• Experience with video production and multimedia development.

• Knowledge of change management methodologies (e.g., Prosci ADKAR).

• Experience in a consulting environment.

• Experience with data analytics and reporting related to training effectiveness.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.