Customer Service

This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies. As the Remote Care Specialist, youll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, patients, and various internal departments. What Youll Do Answers inquiries regarding technical issues andor complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear notetaking accurately and thoroughly reporting callers product experiences. Documents patient and clinic system complaints by preparing Field Contact Reports FCRs and forwarding them to the Product Performance Group. Product support topics include website navigation, mobile device support, telecommunication connectivity, information, setup, and troubleshooting for remote care products. Consistently meets departments performance expectations. Proactively communicates to hisher supervisor about open cases andor escalations to ensure priorities and exceptions are clearly set and solutions are in place. Required Qualifications One year of experience in a customer service, product support, IT, telecommunications, or related role. Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook. Fully Bilingual English and Spanish. Schedule Monday Friday, 800am 500pm. Preferred Qualifications Experience in the biotech, bioinstruments, or medical devices industries. Experience working in a broader enterprisecrossdivision business unit model preferred. Bolsa de trabajo Costa Rica ofrecemos puesto de Customer Service para el sector de CallCenter Telemercadeo en la empresa Manpower Costa Rica de Alajuela. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.