Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Real Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Front Office Manager is responsible for leading all Front Office operations and ensuring an exceptional and seamless guest experience from arrival to departure. This role oversees key areas including Front Desk, Concierge, Bell Services, Guest Services, and other related functions, driving operational excellence in alignment with JW Marriott brand standards.

As a department leader, the Front Office Manager directs and develops a high-performing team, fosters a culture of luxury service, and ensures the highest levels of guest and employee satisfaction while maximizing the department's financial performance.

Core Responsibilities:

Leading the Front Office Team

Lead, inspire, and develop the Front Office team through strong leadership, coaching, and example

Foster a culture of trust, collaboration, and excellence aligned with JW Marriott values

Ensure clear communication of expectations, performance goals, and service standards

Recognize and celebrate team achievements and contributions

Maintain an engaged and motivated workforce through active leadership and presence

Driving Operational Excellence

Oversee all daily Front Office operations, ensuring quality standards and service excellence

Manage guest arrival and departure processes to deliver a seamless luxury experience

Monitor staffing levels, scheduling, and productivity to meet operational and financial goals

Ensure compliance with all Marriott policies, procedures, and brand standards

Maintain effective coordination with Housekeeping, Reservations, and other departments

Ensuring Exceptional Guest Experience

Act as a "Service Champion," delivering personalized, anticipatory service

Handle VIP guests, special requests, and service recovery with professionalism and urgency

Continuously review guest feedback, satisfaction scores, and service metrics to drive improvement

Empower team members to create memorable guest experiences

Financial & Performance Management

Achieve departmental goals including budget, revenue, and guest satisfaction targets

Manage controllable expenses and optimize operational efficiency

Understand and drive the impact of Front Office operations on overall Rooms performance

People & Talent Development

Coach, mentor, and develop team members and direct reports

Lead recruitment, onboarding, and performance management processes

Promote a culture of fairness, inclusion, and continuous development

Ensure proper application of disciplinary procedures in line with company standards

-Bachelor's degree in Hospitality Management, Tourism, or related field

-Minimum 3 years of experience in a Front Office leadership role within a luxury hotel environment

-Strong knowledge of PMS systems (Opera preferred)

-Advanced English (required); additional languages are a plus

-Strong leadership, communication, and problem-solving skills

-High level of attention to detail and commitment to service excellence

-Ability to work flexible schedules, including weekends and holidays

-Availability to reside in Guanacaste, Costa Rica

Ver el número de teléfono en tecoloco.co.cr USD Month

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, hear