Telecommunication Specialist I

Main Purpose of the role Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services, physicians and hospital personnel. What Youll Do Answers calls from hospitals staff when a patient presents in an emergency room indicating they have an implanted pacer or defibrillator Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital facility name, city, state, zip, phone, and location in the emergency room Determine the specific Sales Representative that covers the hospital or the citystate and sends a text message with all the case information to that Sales Representative Perform outbound calls to Sales Representatives to confirm receipt of case information Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate. Afterhours, on call support rotating among other department employees, following outlined protocols to answer questions from, and troubleshoot with, customers and field personnel. Consistently meets departments performance expectations Proactively communicates to hisher supervisor about open cases andor escalations to ensure priorities and exceptions are clearly set and solutions are in place. Adheres to company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy. Supports all Company initiatives as identified by management and in support of Quality Management Systems QMS, Environmental Management Systems EMS, and other regulatory requirements. Complies with U.S. Food and Drug Administration FDA regulations, other regulatory requirements. Maintains professional, positive, and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support. Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required Shift B Monday Friday from 2pm to 10pm OnSite position Required Qualifications High school degree Fully Bilingual English and Spanish Experience 1 Years Experience in a customer service, product support, IT, telecommunications, or related role. Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook. This position is office based Preferred Qualifications Education Experience in the biotech, bioinstruments or medical devices industries Bolsa de trabajo Costa Rica ofrecemos puesto de Telecommunication Specialist I para el sector de Informatica Telecomunicaciones en la empresa Manpower Costa Rica de Alajuela. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.