Customer Experience Consultant

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximises sales opportunities.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.

• Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the customer.

• Manage communication with internal stakeholders, especially with the United States.

• Analyze how to improve the service provided to customers.

• Ensures all products and services are sold to the customer to maximize profitability.

• Builds strong relationships with all stakeholders including offshore GSC teams.

• Is responsible for customer satisfaction and has experience with customer interaction.

• Understands customers' business drivers, needs and requirements

• Manages the sales pipeline, segmentation and accurate forecasting.

• Handles incoming customer services queries, issues and exception management.

• May support the Customer Experience Partner and internal teams.

We are looking for:

• At least 3 years of experience in similar roles.

• Experience in Maritime Transportation is required.

• Experience in reefer cargo is a plus.

• Bachelor's degree in business administration, foreign trade or similar field.

• English: Intermediate.

• Proactive.

• Strong communication and customer service skills.

• Negotiation skills.

• strategic thinking and influence.

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers’ supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere- all over the world. Find out more about us:

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  Ver el correo electrónico en maersk.com .