Messaging Engineer

Req ID:  286974  

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

Position overview

The Messaging Engineer will provide support, design, best practices and develop standards and policies for the Messaging systems. Helping to analyze and resolve issues and deliver new technology capabilities related to the Messaging environment with tools like Exchange online, MS teams, Exchange on premises, etc.

Position's General Duties and Tasks:

• Act as the primary point of contact for major migration project and support.
• Responsible for mail routing and email security.
• Serve as Tier 2/3 support for Exchange Online, MS Teams, Exchange on-premises, and email gateway via ServiceNow.
• Updating the exchange version, security updates and patch updates as and when a new release is available.
• Updating the certificates for exchange servers.
• Coordinating with various technology groups during global outages.
• Coordinating with internal and external service providers i.e. to resolve problems using the facilities provided by them as per contract.

Qualifications

• Minimum of 5 years of experience in managing messaging environments.
• Hands-on experience with Exchange Online Tenant to Tenant migrations.
• Capable of diagnosing incidents and troubleshooting during the migration process.
• Experience in using PowerShell scripting for administration and migrations.
• Proficient in Exchange Online management.
• Experience working with and supporting 2019 hybrid deployments.
• Knowledge of SMTP Relay.
• Familiarity with Microsoft Active Directory is required to support the messaging infrastructure.
• Understanding of networking basics and information delivery over the network.
• Experience with Tenet-to-Tenet mailbox migrations
• Experience with looking up permissions and mapping users to access groups
• Knowledge of migration tools.
• Exchange O365 site administration.
• Hands on Experience in User permissions, Compliance management, Journaling features.
• Knowledge of external user management.
• Knowledge of Active directory, User permission management, User licenses.
• PowerShell experience with regards to O365. Basic understanding of SailPoint and in-depth knowledge of PowerShell Scripting to perform bulk operations.
• Experience with working in an Exchange Hybrid environment.
• Good understanding of Active Directory, room mailbox and configuration.
• Strong soft skills

Education Requirements

• Bachelor’s degree in information technology, or a related field. Master’s degree preferred.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.