Movement Operations Assistant (Field Support) - UG, San Jose

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes. 

Under the general supervision of the Project Officer, and the direct supervision of the Senior Movement Operations Associate, the Senior Operations Associate is responsible for supervising movement operations activities in the field, with the following duties and responsibilities: 

1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third party facility, camp-based operation or sub-office, or in relation to transportation.
2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flights arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuales to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.  
3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues inmediately to the appropriate supervisor(s),
4. Provide assistance at transit centers and third-party facilities for extended periods of time up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise. 
5. Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately. 
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water. 
7. Provide regular feedback on work being accomplished to the Movement Operatoins Associate (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities. 
9. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintein and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules. 
10. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners. 
11. Perform other related duties as assigned. 

    EDUCATION

    • High School diploma with four years of work experience.
    • Bachelor´s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant work experience.

      EXPERIENCE

      • Prior Movement Operations or transportation experience is strongly preferred. 

        SKILLS

        • Computer/software literate with good knowledge of Microsoft Office.
        • Strong interpersonal and communication skills.
        • Attention to detail and ability to organise.
        • Self-motivated and objective driven.

          Competencies

          The incumbent is expected to demonstrate the following values and competencies:

          VALUES -  All IOM staff members must abide by and demonstrate these five values:

          Inclusion and respect for diversity:  Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

          Integrity and transparency:  Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

          Professionalism:  Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

          Courage:  Demonstrates willingness to take a stand on issues of importance.

          Empathy:  Shows compassion for others, makes people feel safe, respected and fairly treated.

          CORE COMPETENCIES - Behavioural indicators – Choose a level.

          Teamwork:  Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

          Delivering results:  Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

          Managing and sharing knowledge:  Continuously seeks to learn, share knowledge and innovate.

          Accountability:  Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

          Communication:  Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

          MANAGERIAL COMPETENCIES - Behavioural indicators – Choose a level.

          Leadership:  Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

          Empowering others:  Creates an enabling environment where staff can contribute their best and develop their potential.

          Building Trust:  Promotes shared values and creates an atmosphere of trust and honesty.

          Strategic thinking and vision:  Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

          Humility:  Leads with humility and shows openness to acknowledging own shortcomings.