AR & Billing Specialist (Collections | SaaS | Remote)

About the Role

ElectroNeek is a US-based B2B SaaS company selling annual software subscriptions to SMB customers worldwide, primarily across North America and Latin America, with customers in Europe, Australia, and India. We are hiring an Accounts Receivable & Billing Specialist to own customer payment collection end to end while supporting billing and finance operations.

This is not a traditional accounting seat. Your primary mission is simple to state and hard to do well: make sure the company gets paid, on time, by every customer, while building strong rapport and long-term partner relationships with every account. You will own the entire AR cycle for a portfolio of roughly 85 active annual-subscription accounts, run billing operations, and support day-to-day finance operations in Xero.

Collections is the highest priority for this role: you will spend roughly 60-70% of your time on Collections & Accounts Receivable, 15-20% on Billing Operations, and 15-20% on Finance Operations. Because most customers pay annually and we are standardizing renewals toward first-of-month due dates, collections work comes in waves; the billing and finance-operations responsibilities fill the remaining capacity and give you full visibility into the revenue cycle.

Responsibilities
Accounts Receivable & Collections (primary focus)

• Own customer payment collection across the full AR portfolio; collections results are the primary KPI of this role

• Proactively follow up on overdue invoices by email, phone, WhatsApp, SMS, LinkedIn, and video call until payment is received

• Drive renewal collections: contact customers ahead of annual renewal invoices, confirm payment method and billing details, and collect on time

• Lead payment negotiations: payment plans, partial payments, disputed amounts, and difficult conversations with customers who resist paying

• Run a structured reminder cadence (pre-due, due, and escalating overdue touchpoints) for every open invoice

• Build and maintain a rolling cash-collection forecast and flag at-risk invoices early

• Produce the weekly AR report: aging by bucket, collections against target, at-risk accounts, and actions taken

• Manage escalations: know when to involve management, Customer Success, or legal, and prepare the case file when you do

• Document every customer interaction, promise to pay, and dispute in the CRM so the full history is visible to the team

Billing Operations

• Generate accurate customer invoices, including annual renewal invoices, upgrades, and mid-term changes

• Process domestic and international customer payments, including withholding tax deductions, US sales tax, bank fees, credit card processing fees, and other payment adjustments

• Apply customer payments to the correct invoices and keep customer accounts clean

• Issue credit notes and process billing corrections with a clear audit trail

• Monitor failed card payments and re-bill or follow up promptly

• Maintain complete, well-organized billing records: contracts, invoices, credit notes, and correspondence

Finance Operations

• Perform bank reconciliation in Xero and reconcile credit card transactions

• Match customer payments to invoices and investigate unmatched or unidentified transactions until resolved

• Support month-end close: AR reconciliations, aging review, and revenue-cycle checklists

• Deliver the weekly cash-collection report to management

• Keep finance documentation organized and retrievable (shared drive structure, naming conventions, records retention)

Requirements
Required

• 3+ years of hands-on AR and collections experience, ideally in B2B SaaS with SMB customers (subscription revenue model)

• A demonstrable collections track record: collection rate, DSO, or recovered amounts you owned

• Excellent English (C1+) and experience negotiating directly with CFOs, Controllers, Procurement, and business owners

• Strong negotiation skills: persistent and professional in difficult payment conversations

• Highly organized, with airtight follow-up discipline and exact attention to detail (invoice amounts, currencies, tax lines, payment references)

• An owner’s mindset: you solve problems independently, research unfamiliar topics (tax regimes, payment issues), and bring solutions instead of just questions

• Comfortable using AI tools and working with limited supervision in a growing startup where not everything is documented yet

Nice to have

• Xero (bank reconciliation, payment application, invoicing)

• Maxio (formerly SaaSOptics / Chargify)

• Subscription billing operations (renewals, proration, upgrades, credit notes)

• US Sales Tax, withholding tax handling (LatAm regimes, India TDS, tax residency certificates)

• International billing and cross-border payment operations

Work Conditions

• Fully remote position, full-time Mon-Fri 10 AM - 7 PM ET

• Independent contractor engagement

• International, distributed team

• Long-term opportunity with room to grow as the finance function scales

• Paid time off